Privacy Policy

Introduction

cadenovarex ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cadenovarex.com or use our financial management communication services.

We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all users of our services, regardless of location, but with particular attention to our Australian operations based at 4 Attwood Way, Rockingham WA 6168.

Information We Collect

Personal Information

When you interact with our services, we may collect various types of personal information:

• Contact details including name, email address, phone number, and postal address
• Account information such as username, password, and security questions
• Financial information relevant to our communication services
• Professional details including job title, company name, and industry
• Communication preferences and interaction history

Technical Information

We automatically collect certain technical data when you use our website:

• IP address, browser type, and operating system information
• Device identifiers and mobile network information
• Website usage data, including pages visited and time spent
• Cookie data and local storage information
• Referral sources and search terms used to find our site

How We Use Your Information

We use collected information for several legitimate business purposes:

Service Provision

• Delivering our financial management communication services
• Processing account registrations and managing user profiles
• Facilitating secure communication between users and financial institutions
• Providing customer support and responding to inquiries

Business Operations

• Analyzing usage patterns to improve our services
• Conducting market research and developing new features
• Ensuring compliance with legal and regulatory requirements
• Protecting against fraud, security threats, and unauthorized access

Communication

We may contact you regarding service updates, account notifications, and educational content related to financial management. You can opt out of marketing communications at any time.

Information Sharing and Disclosure

cadenovarex does not sell your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers

We work with trusted third-party service providers who assist in delivering our services. These include:

• Cloud hosting and data storage providers
• Payment processing and financial verification services
• Analytics and performance monitoring tools
• Customer support and communication platforms

Legal Requirements

We may disclose your information when required by law, including:

• Responding to court orders, subpoenas, or government requests
• Complying with Australian financial regulations and reporting requirements
• Protecting our rights, property, or safety, or that of our users
• Investigating potential fraud or security breaches

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you. You can also request corrections if you believe any information is inaccurate or incomplete. We will respond to such requests within 30 days.

Data Portability

Upon request, we can provide your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if desired.

Deletion Rights

You may request deletion of your personal information, subject to certain limitations. We must retain some information for legal compliance, but will delete data when retention is no longer necessary.

Communication Preferences

• Opt out of marketing emails using unsubscribe links
• Adjust notification settings in your account preferences
• Contact us directly to modify communication preferences

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• End-to-end encryption for sensitive data transmission
• Secure servers with regular security updates and monitoring
• Multi-factor authentication for account access
• Regular penetration testing and security audits

Organizational Measures

• Staff training on privacy and data protection principles
• Access controls limiting data access to authorized personnel only
• Regular review and updating of security policies
• Incident response procedures for potential data breaches

Despite our security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Account data: Retained while your account is active and for 7 years after closure for compliance purposes
• Communication records: Stored for 3 years to maintain service quality and resolve disputes
• Technical logs: Automatically deleted after 12 months unless required for security investigations
• Marketing preferences: Maintained until you withdraw consent or close your account

When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or reconstruction.

International Data Transfers

While cadenovarex operates primarily in Australia, some of our service providers may process data internationally. When transferring data overseas, we ensure:

• Recipients are located in countries with adequate privacy protections
• Contractual safeguards are in place to protect your information
• Data transfers comply with Australian Privacy Principles
• You are informed of significant international processing activities

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes occur:

• We will notify registered users via email at least 30 days before changes take effect
• Updated policies will be posted on our website with revision dates
• Major changes affecting your rights will require explicit consent
• Continued use of our services constitutes acceptance of updated terms

We encourage you to review this policy regularly to stay informed about how we protect your information.